Balitourwithputu.com provides private tour services and tour packages in Bali. As our services require advance booking and preparation, our refund policy is as follows:
Cancellation by Customer
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Cancellation more than 14 days before the tour date: 100% refund, minus bank/transfer fees.
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Cancellation between 7–14 days before the tour date: 50% refund.
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Cancellation less than 7 days before the tour date: no refund.
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Failure to show up on the tour date without prior notice (no-show) will be treated as a cancellation without a refund.
Cancellation by Us
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If the cancellation is made by Balitourwithputu.com due to extreme weather, natural disasters, or other emergencies, customers can choose:
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A full refund (100%).
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Rescheduling the tour at no extra cost.
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Refund Process
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Refunds will be processed within 5–10 business days via the original payment method.
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Bank transfer or processing fees will be borne by the customer.